Adoption Scheme FAQs

If you have any questions about your adoption, please see our frequently asked questions below. Alternatively, contact us - we're happy to help!


When will I receive my adoption pack?

We aim to send your pack as quickly as possible and you can usually expect it to arrive within five working days. However, delivery can take up to 21 days, especially in busy times, so please be patient.

How do I renew my adoption?

Renewing online is easy! Simply log in, or create an account if you have not logged in before, then select your Adoption Star from the Make a New Friend page and follow the instructions to make your payment.

And you can always pop into your local Redwings Visitor centre to renew in person, or call us on 01508 481000. There are so many ways to keep your friendship going, so however you choose to renew, thank you!

How do I access my adoption friend’s online diary?

To access your friend’s online diary, you need to log in online.

If you have not logged in before you will need to create an account. You can do this by clicking ‘Log In’/ ‘Create Account’ next to the basket at the top of your screen.

Once you have logged in you enter your authentication code in the ‘Add an Adoption Code’ box. You can find your authentication code on your letter from Redwings.

How do I visit my adoption friend?

For the latest details on how to visit your Adoption friend, please click here

What is an authentication code and how do I get one?

An authentication code will give you access to your adopted friend’s online diary. Everyone who purchases a new adoption will receive one. Your code will be sent to you in the post along with your adoption pack.

If you visited us at a visitor centre and took your pack home with you, we will soon send you a letter with your code on so keep an eye out for your letter in the post!

If you are an existing adopter you can request an authentication code from us by emailing or calling 01508 481000. We will automatically send you an authentication code when you renew.