Privacy policy

This Privacy Policy sets out the data processing practices carried out through the use of the internet and any other electronic communications networks by Redwings Horse Sanctuary. 

If you have any requests concerning your personal information or any queries with regard to these practices please contact our Data Protection Officer Charlotte Oliver at

Please note that all data captured will be used and held in accordance with the requirements of the Data Protection Act 1998.


Information collected

We collect information from visitors to this website through online forms and contact us web pages for the following reasons:

  • When you subscribe to receive our newsletters, fundraising updates and emails
  • When you purchase an adoption for yourself or someone else
  • When you make a donation
  • When you request information such as fundraising or legacy packs
  • When you order items from our gift shop
  • When you participate in surveys for campaigning or information gathering purposes
  • When you enter a competition
  • When you make a complaint

We collect your details when you email us with an enquiry; these will be used solely to record information about your enquiry.

We also collect information about the transactions you undertake through this site including details of payment cards used.

In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section below for more details.


Use of personal information

We process personal information collected via this website for the purposes of:

  • Providing information about products and services, where you have agreed to receive such
  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Administering orders and accounts relating to our suppliers or customers
  • Administering membership records
  • Fundraising
  • Providing reservation or booking services


Data capture information

We will send you information according to the preferences you submitted via our ‘We’d love to keep in touch’ opt-in preferences when you place an order or make a donation, when you subscribe to our email newsletter, or according to the preferences you indicate when contacting us through a contact us page or by email for more information about a specific area of our work. 

If you would like to change these preferences at any point, please email us at or call us on 01508 481000.  Alternatively you can also write to us at Teresa Whistlecraft, Head of Resources (Data Protection), Redwings Horse Sanctuary, Hapton, Norfolk, NR15 1SP.



Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed the ‘We’d love to keep in touch’ opt-in preferences before completing your transaction, when subscribing to our e-newsletter or when you contacted us through a contact us page or by email for more information about a specific area of our work.

If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please call 01508 481000, email or write to Teresa Whistlecraft, Head of Resources (Data Protection), Redwings Horse Sanctuary, Hapton, Norfolk, NR15 1SP.



We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent, and to the following:

  • Other companies within our Group of companies (Redwings Enterprises Ltd)
  • Business partners;
  • Suppliers we engage under a data processing agreement to process data on our behalf for the purposes of deduping our records so that your personal details are not held more than once, and identifying if you have moved house, or passed away
  • Successors in title to our business.


Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.


Subject access requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to Teresa Whistlecraft, Head of Resources (Data Protection), Redwings Horse Sanctuary, Hapton, Norfolk, NR15 1SP.  Please note that we reserve the right to charge a fee of up to £10 for any such request.


Internet-based transfers

Given that the internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.


Use of cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.  Find out more about cookies on  

We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.

Our use of cookies also allows registered users to be presented with a personalised version of the site, carry out transactions and have access to information about their account.

Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on Please note however that turning off cookies will restrict your use of our website.

By continuing to use this site you are agreeing to the use of cookies as detailed above.



Please note that this Privacy Policy is subject to change from time to time.  It was last updated in May 2017.