Helpful information

We hope you enjoy shopping with us, but if you need any assistance you may find the following information helpful, alternatively contact us!

Error messages

If you experience any kind of problem while using our online shop, please email us with the exact problem, including any error messages – a screen shot is always useful too. Email

Expected delivery

We aim to deliver orders within 10 working days using Royal Mail or courier. Please allow a further seven days before you query a non-delivery. We regret that we cannot deliver to PO Box numbers. We will use reasonable endeavours to meet these estimated timescales however sometimes delays may occur. We will not be liable for delays or failure to deliver the goods within these estimated timescales.

Credit card security

Payment information supplied through our online shop is securely encrypted and operates via the WorldPay secure payment server.

Privacy policy

Any data collected by our gift shop is used to:

  • Take and fulfill customer orders
  • Administer and enhance the site and service
  • Only disclose information to third-parties for goods delivery purposes. We will never pass on your details for any other reason.